This Refund and Cancellation Policy applies to ticket purchases made through MUSHROOM.
All ticket purchases are processed securely through our payment partner.
If a host cancels a ticketed plan before it takes place, eligible attendees will receive a refund (excluding the platform fee) in accordance with MUSHROOM's current refund process. Applicable platform or payment processing fees may be deducted where permitted by law and as disclosed at the time of purchase.
Once a ticketed event has taken place, tickets are generally non refundable. Failure to attend an event ("no show") does not qualify for a refund.
If a user chooses not to attend after purchasing a ticket, refunds are generally not available unless required by applicable law or expressly stated by the host.
Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider and your bank.
MUSHROOM reserves the right to deny refund requests involving suspected fraud, abuse, chargeback misuse, or violations of our Terms and Conditions.
This policy may be updated from time to time. The latest version published on our website will apply to future purchases.
For refund related questions, contact: hello@mushroomxapp.com