SUPPORT

Need a hand?

Whether it is a bug, a billing question, or a report about another user, we read every message.

Contact us

We aim to respond within 2 business days.

How do I delete my account?

Go to Profile, Settings, Account, Delete Account in the app, or use our web deletion page. No app required.

I bought a ticket but can't attend anymore. Can I get a refund?

See our Refund and Cancellation Policy. Refund terms are set by the host and shown before you purchase a ticket.

Someone made me uncomfortable at a plan. What do I do?

Report the user or the plan directly from the app, or email hello@mushroomxapp.com. Reports are reviewed and accounts can be suspended or removed.

How does host payout work?

Payouts for ticketed plans are released after attendance is verified through QR check in, minus the platform fee. See our Terms and Conditions.

Is my location visible to other users?

No. MUSHROOM uses your location to show nearby plans, but your exact location is not shared with other users. See our Privacy Policy.